Wahoo - Stable Internet Again

OK, so I've got one less thing to whinge about now. Thanks to those lovely chaps at Orcon sorting out my repeated connect/disconnect issue my Broadband's humming again as normal with no interruptions.

It was quite funny actually - after I got Duncan's comment on my Blog on Thursday I dropped him an email, then went home from work. Pretty much as soon as I got home (about 7PM-ish ) the Internet died. Wasn't impressed. No Internet at all now! I thought: one of two things might be happening here, either Duncan's not happy with my Blog so Orcon's cut me off :-), or they're trying to resolve the issues that me and presumably other users were facing.

So I waited for an hour or so for it to come back on (but it didn't), then called the helpdesk (I _hate_ calling helpdesks!). I sat on hold for 15 minutes (listening to some rather amping techno music) and got through to a very well-meaning young lady. She said she tried to do a reset on my DSL port, but was unable to as there were people working in the Browns Bay exchange, but when they had finished she would get one of the L2 techs to check again to see if I still had a problem. I thought that was kind of funny, as there probably wouldn't be people in the exchange if there wasn't actually a problem. So she said it I'll probably have to wait until morning before I got reconnected. I turned my router off (first night it's ever been off since I got it I think) and waited till morning.

Come the morning and I switched the router back on, fingers crossed that my link would come back up. It did. Wahoo! I thought. Back online. So I went to work. I logged in from work to the Orcon system, which shows every connect & disconnect, a few times during the day and it looked pretty good. Got home last night & it was all good too. By this afternoon I was quite happy that the problem had gone away, and got a lovely email from Lee@Orcon confirming the fault had been resolved.

Even better though, later on this afternoon I got a call from Orcon explaining that the product/service I had received wasn't up to what they would expect so I'm going to get a full month's credit on my bill. Nice! :-) So thanks to Duncan and the rest of the Orcon crew. Customer happy on that account.

Now all we have to do is sort out this speed issue. Have to get my speed back up to where it should be - can't let my Facebook profile suffer!